Customer Support

The following customer support options are available.

1. FAQ

90% of all support questions we receive are the same and the fastest way to get an answer, is to check our FAQ. If you do not find an answer to your question in the FAQ, please contact our customer support.

2. Live Help

During our business hours, you can chat live with our customer support staff.
Live chat is open 9am - 5pm Eastern Australian time.

3. Forum

If you have a specific question, try a post on our user forum
The forum is regularly monitored by our support staff, even after working hours.

4. Manual

Please check our manual on how to use Competitive Intelligence features. The manual is also available in pdf format.

5. Demonstration

Request a complimentary telephone demonstration of our Competitive Intelligence solution.

6. Other Support Options

To contact our support or sales staff by email, phone or post,
see our contact details page.