Competitive Intelligence FAQ



GENERAL COMPETITIVE INTELLIGENCE QUESTIONS

What can the Competitive Intelligence service do for me?
How do I use the results?
How long does it take to see a good representation of the domain data?
When the subscription expires, can I still view the domain data?
Are Asian characters supported?
What is domain monitoring?
Can I still access the data when the subscription has expired?



SUPPORT QUESTIONS

How do I obtain support?
Why can't I log in?



PRICING AND SUBSCRIPTION QUESTIONS

What subscription plans are available?
What day/time do subscriptions expire?
How do I disable the monthly automated billing option / cancel an account?






What can the Competitive Intelligence service do for me?
The competitive intelligence tool uses internet usage statistics to provide the means to monitor your competitor's web sites and to identify their major traffic sources. You can find out which sites are responsible for sending traffic to their pages, including search engines, the search keywords used and if the keywords are from organic listings or via paid PPC programs.



How do I use the results?
The manual explains how to interpret the data and how to use the information.



How long does it take to see a good representation of the domain data?
It takes approximately 2 weeks for a full set of data to be available for a newly subscribed domain. If another user is already subscribed to the same domain, the data will be available instantly. We recommend monitoring domains prior to subscribing.



When the subscription expires, can I still view the domain data?
When the subscription expires, the domain data cannot be accessed. Ensure that you export the data prior to the subscription expiry.



Are Asian characters supported?
No, we don't currently support Asian characters, but will be adding support for Asian characters in the future.



What is domain monitoring?
Monitoring allows you to view the amount of data that we have for a domain before actually subscribing. It takes approx 2 weeks to obtain a full set of data for a domain, and the actual data cannot be viewed until the domain is subscribed to. There is no charge to monitor domains, and up to 10 domains can be monitored. Subscribed users can monitor an additional 10 domains per each subscribed domain.



Can I still access the data when the subscription has expired?
No, the data cannot be accessed when the subscription has expired. Ensure that the data is all exported prior to the subscription expiration date.





How do I obtain support?
To obtain support you can:



Why can't I log in?
The Competitive Intelligence website uses cookies and JavaScript. Please ensure that these are enabled in your web browser.





What subscription plans are available?

The subscription plans available for competitive intelligence are:
  • $99.95 monthly subscription

  • $995.00 yearly subscription


There is a one time setup fee of $150 for each domain for monthly subscriptions. There is no setup fee for yearly subscriptions.





What day/time do subscriptions expire?

The competitive intelligence billing is based on calender months. Subscriptions expire on the last day of the month (eg. 30th, 31st) at 12 midnight Australian Eastern Standard time. (GMT +10)
How do I disable the monthly automated billing option / cancel an account?

Simply login to your account and click on the Account link in the top right. Then select the Subscription Status option. From here you can cancel (or activate) automated billing.

When the auto billing option is deactivated, the account will remain active after the subscription expires and will have trial/demo access.

To delete an account, contact the support team.